Terms and Conditions - GOLDEN EXPRESS Website
On this page, you will find a standard version of the GOLDEN EXPRESS Website Terms and Conditions. Please note that different terms and conditions may apply in certain countries.
The Terms and Conditions of use of the GOLDEN EXPRESS Website are as follows:
The copyright in this publication is owned by GOLDEN EXPRESS.
Authorization to Reproduce
Any person may reproduce any portion of the material in these web pages subject to the following conditions:
- The material may be used for information and non-commercial purposes only
- It may not be modified in any way
- No unauthorized copy is made of any GOLDEN EXPRESS trademark
- Any copy of any portion of the material must include the following copyright notice:
- Copyright ? GOLDEN EXPRESS. All Rights Reserved.
GOLDEN EXPRESS wants your feedback and appreciates your ideas and suggestions but is unable to answer every comment individually. GOLDEN EXPRESS will be free to use and act on any information you submit.
Use of interactive features on this site
For your convenience, GOLDEN EXPRESS may provide interactive features on this site, such as access to tracking and user comments. You are authorized to use these features solely for the purposes specified and for no other purposes.
Accuracy of this site
These web pages may contain inadvertent inaccuracies or typographical errors. These will be corrected at GOLDEN EXPRESS's discretion, as they are found. The information on these web pages is updated regularly, but inaccuracies may remain or occur where changes occur between updates. The Internet is maintained independently at multiple sites around the world and some of the information accessed through these web pages may originate outside of GOLDEN EXPRESS. GOLDEN EXPRESS excludes any obligation or responsibility for this content.
GOLDEN EXPRESS makes all reasonable attempts to exclude viruses from these web pages, but it cannot ensure this exclusion and no liability is accepted for viruses. Please take all appropriate safeguards before downloading information from these web pages.
Disclaimer of Warranties
The services, the content and the information on this website are provided on an "as is" basis. GOLDEN EXPRESS, to the fullest extent permitted by law, disclaims all warranties, whether express, implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties rights and fitness for a particular purpose. GOLDEN EXPRESS, its affiliates and licensors make no representations or warranties about the accuracy, completeness, security or timeliness of the services, content or information provided on or through the GOLDEN EXPRESS web site or systems. No information obtained via the GOLDEN EXPRESS systems or website shall create any warranty not expressly stated by GOLDEN EXPRESS in these terms and conditions.
Some jurisdictions do not allow limitations of implied warranties, so the limitations and exclusions in this section may not apply to you. If you are dealing as a consumer, these provisions do not affect your statutory rights that cannot be waived, if any. You agree and acknowledge that the limitations and exclusions of liability and warranty provided in these terms and conditions are fair and reasonable.
Limitation of Liability
To the extent permitted by law, in no event shall GOLDEN EXPRESS, its affiliates or licensors or any third parties mentioned at the GOLDEN EXPRESS website be liable for any incidental, indirect, exemplary, punitive and consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the GOLDEN EXPRESS website and GOLDEN EXPRESS systems, services, content or information whether based on warranty, contract, tort, delict, or any other legal theory, and whether or not GOLDEN EXPRESS is advised of the possibility of such damages. Without limiting the foregoing, to the extent permitted by applicable law, you agree that in no event shall GOLDEN EXPRESS's total liability for any damages (direct or otherwise) or loss regardless of the form of action or claim, whether in contract, tort or otherwise, exceed EUR 100.00. To the extent permitted by law, the remedies stated for you in these terms and conditions are exclusive and are limited to those expressly provided for in these terms and conditions.
Products and Services
Unless otherwise agreed in writing, the transportation products and services mentioned in these web pages are subject to GOLDEN EXPRESS's Terms and Conditions of carriage. Since these may vary depending on location of the country of origin of the shipment, please contact the nearest GOLDEN EXPRESS service center to obtain a copy of the local terms and conditions. Not all of GOLDEN EXPRESS's products and services may be available in every country.
Disclosure of Information
All information provided to GOLDEN EXPRESS by visitors to these web pages is considered to be confidential and will not be disclosed by GOLDEN EXPRESS to any third party except as may be required for the provision of the services.
GOLDEN EXPRESS is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.
In the following, we explain what information GOLDEN EXPRESS collects when you visit our website and how this information is used.
Personal data is specific information about personal or factual characteristics relating to a certain natural person or a natural person who can be specified. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be directly linked to your real identity - such as favourite websites or number of users of a site - is not considered personal data.
Collection and Processing of Personal Data
GOLDEN EXPRESS is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfilment of contract or an information request.
Certain areas of the GOLDEN EXPRESS websites including, but not limited to, GOLDEN EXPRESS require registration or a password for access. Information obtained from users of these areas may also be used for GOLDEN EXPRESS's marketing purposes within the limits of national law. GOLDEN EXPRESS provides a right of access and rectification of personal data under the applicable legislation.
Certain shipment data will be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
Utilization and Passing on of Personal Data
We use the personal data which you have made available to us exclusively for technical administration of the web pages and to fulfil your wishes and requests - thus primarily for fulfilment of a contract concluded with you or to answer your request. In turn, it helps us improve the services we offer to you, and to make our website's content and services easier to use and more appropriate to you.
Only when you have previously granted your approval or - if so stipulated by legal regulations - have not raised an objection do we also use this data for product-related surveys and marketing purposes.
GOLDEN EXPRESS does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given express consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products.
Information from GOLDEN EXPRESS
GOLDEN EXPRESS would like to contact you in order to provide you with the latest information about updates to our website or our offers, news, products and services. If you contact or register with GOLDEN EXPRESS on our web pages, we sometimes request that you indicate whether or not you would like to receive direct advertising material from us. If you are already a customer of GOLDEN EXPRESS, you will naturally continue to receive necessary information about important changes in connection with existing contracts (e.g. rate changes).
Use of Web Tracking
We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.
"Cookies" are small files that enable us to store information related to your PC and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.
On the one hand, we use what are called "session cookies", those that are stored exclusively for the duration of your visit to one of our internet pages. On the other, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use.
Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on our site.
All cookies in the table above have been categorized according to 4 numbered groups - the relevant category numbers are listed in column 1. Please note that cookies can belong to more than one category.
The categories are as follows:
- Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided.
- Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
- Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
- Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator's permission.
Sharing Tools: Third Party Cookies
GOLDEN EXPRESS now uses embedded 'share' buttons on its websites. These make it easy for visitors to bookmark and share content through their favourite social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. GOLDEN EXPRESS does not control the use of these cookies and you should therefore check the relevant third party's website for more information.
Third Party Cookies in embedded content
Please note that on some pages of our websites you may notice that cookies have been set that are not related to GOLDEN EXPRESS. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. GOLDEN EXPRESS does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.
In order to keep GOLDEN EXPRESS's online content relevant, easy to use and up-to-date, we use web analytics services such as Webtrends* to help us understand how people use our websites. These services use data collection technologies such as web beacons. Web beacons are small electronic images that deliver cookies, count visits, and understand usage and website effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect any information that identifies you.
The information is anonymous and only used for statistical purposes. Web analytics data and cookies cannot be used to identify you as they never contain personal information such as your name or email address.
How to Manage Cookies
Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.
Most web browsers allow some control of most cookies through the browser settings.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit: All About Cookies
Not everyone who visits our site will do so using a web browser. For example, some users will access GOLDEN EXPRESS websites or applications using a mobile device. If so, it may not be possible to disable cookies or adjust web browser settings.
To opt out of being tracked by dotMailer, you will need to manage and delete the cookies using your browser settings.
To find out more, please visit: All About Cookies
To opt out of being tracked by Google Analytics across all websites, visit: Google Analytics Opt-out Browser Add-on
GOLDEN EXPRESS takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the GOLDEN EXPRESS servers if your browser supports SSL.
Should you wish to contact GOLDEN EXPRESS by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.
Right to Information
Upon written request, we will inform you what personal data (e.g. name, address) we have saved on you.
Changes to Data Protection Statement
We keep our data protection statement under regular review.
This statement was last updated on 02 July 2017.