FAQs

You can find the information here Service Availability & Price Estimation

Click here for a detailed to check Service Availability & Price Estimation

Currently we are not providing packaging material. We will be introducing customized packaging for all your shipping needs shortly

Click here to get a detailed list of Restricted Items List

Downloads the list of documents here

Please Contact Us & we will get in touch with you

You can track your shipment on our website. Track my Shipment

Tracking number or ID is a combination of numbers and letters that uniquely identifies your shipment. The ID length may vary from 10 or more characters.

The customer gets a tracking ID or number when they handover the shipment. If not, please Contact Us.

Tracking Information will appear n 24-48 hours after you have received the tracking number/ID.

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. In case your shipment has not arrived within 10 days after the expected delivery time, please Contact Us.

In case your tracking ID is not working, please Contact Us.

The delivery time of shipments depends on the service level you have chosen. The usual delivery times can vary depending on product type and place of origin/destination, from 2-3 days for neighbouring countries up to 20 days for countries far away.

Delivery time delays can be due to e.g. weather incidents, customs or backlogs. In case your shipment has not arrived within 10 days after the expected delivery time, please Contact Us.

If you have not received your shipment, please Contact Us.

If you have been sent a shipment and has not yet received, you can check it here Track My Shipment

It is not possible to change the address once the shipment has been dispatched.

It is not possible to change the delivery day or delivery time once the shipment has been dispatched.

Shipments must be custom cleared. Customs clearance process times differ from country to country and cannot be influenced by anybody. For some countries duties and taxes may be due. Customs may hold your shipment because they require more information. In this case they will contact you.

Duties and taxes are consumption taxes. Customs duties are levied on certain goods purchased abroad. Value added taxes (VAT) are usually levied in the country where the purchased goods are consumed. Duties and taxes differ per country. Depending on country duties and taxes are settled with the post office or the customs office.

Whenever any custom duties/taxes are levied the same will have to be paid by the person at the destination who is the receiving party.

When your shipment is delivered in a damaged condition, please ask your delivery office within 7 days for a damage report. Send us the damage report, we will then claim the damaged or lost parcel with the shipper.

When your shipment is not delivered, please Contact Us.

If your shipment is booked but not yet Picked up, we shall refund your amount in full. Contact Us for refund procedure

If your shipment has picked up by us, but not yet left our warehouse, a service charge of Rs.500/- or 25% of the booking fee whichever is higher will be deducted and the balance will be refunded to your account through which the payment was made. Contact Us for refund procedure

If your shipment has left our warehouse, the shipment will not be cancelled and will travel to the booked destination

Your Payment will be refunded after deducting applicable service/cancellation charges within 15 working days from the date of approval